2018-20 The Intelligent Contact Center, Powered by Modern AI, 2018


The Contact Center typically acts as the primary interface between an enterprise and its customers and prospects, so the importance of providing a positive experience cannot be overstated. The Intelligent Contact Center (ICC) integrates modern Artificial Intelligence (AI) technologies with current Contact Center functions and workflow to improve the Customer Sales and Support Journeys. Adding AI to a Contact Center can enable faster, more personalized, and more accurate interactions while capturing deeper insights into customer wants and needs.

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