2018-29 Hot Vendors in Conversational AI, 2018


The age of humans having to learn arcane commands and think like machines in order to benefit from the latest technologies is over. Conversational AI—the technologies behind application interfaces that accept human input in Natural Language as text or voice and produce context-appropriate responses—is the ubiquitous choice for personal devices and is becoming increasingly popular in enterprise applications from Contact Centers to maintenance and repair operations. Conversational AI uses Natural Language Processing (NLP) and Machine Learning (ML) technologies to provide a more interactive and engaging Human-Computer Interface (HCI).

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