2022-32 The Aragon Research Globe for Unified Communications and Collaboration

Aragon Research releases its sixth Aragon Research Globe™ for Unified Communications and Collaboration (UC&C) that examines 15 major providers. The need to offer users seamless experiences for communications and collaboration is growing. Video meetings and text chat are challenging voice as workers need to use different modalities depending on the audience and the tasks at hand. However, the new race goes beyond omni-channel and is focused on intelligent capabilities to automate and provide insights to increase productivity.