2022-51 Learning From the Atlassian Service Outage

Atlassian, a global provider of team collaboration and productivity software such as Jira, Confluence, and Bitbucket suffered a multi-week outage of its cloud services back in April, which affected 775 customers.

In this Research Note, we provide some background on Atlassian, examine some of the details surrounding the outage, and provide insight and guidance for enterprises on how to avoid the same happening to them.