2023-02 The Aragon Research Globe™ for Conversational AI in the ICC, 2023

Aragon Research releases its first Aragon Research Globe^™ for Conversational AI in the Intelligent Contact Center (ICC).  The race is on to improve customer experience (CX) and employee experience (EE) within the contact center, and technology providers are using conversational AI technology to achieve this goal.

This report covers 14 major providers in this market and reports specifically on their conversational AI offerings as well as some overall trends Aragon sees in 2023 and beyond.