2023-43 The Aragon Research Globe™ for the Intelligent Contact Center, 2024

Aragon Research releases its fifth Aragon Research Globe™ for intelligent contact centers (ICCs). The ICC market has shifted, and with a focus on Generative AI to power virtual agents, the time is now to transform the contact center. As digital labor continues to grow, the 15 major vendors in this report are in the midst of some of the biggest changes since this market came to fruition 25 years ago.