2024-06 The Aragon Research Globe™ for the Intelligent Contact Center SMB, 2024

Aragon Research releases its first Aragon Research Globe™ for intelligent contact centers (ICCs) in Small and Medium Businesses (SMB). The ICC market has shifted, and with a focus on Generative AI to power virtual agents, the time is now to transform the contact center. For SMB buyers, modernization and automation are key priorities.