2024-20 Making the Case for Copilots in the Contact Center
2024-20 Making the Case for Copilots in the Contact Center
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$495.00 USD
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While there has been great interest in Virtual Agents in the Contact Center, Aragon is also seeing the rise of Copilots, which are Intelligent Assistants that help both agents and supervisors to get their work done. Aragon overviews this shift in how people get work done in the Contact Center.