2024-38 The Aragon Research Globe™ for the Intelligent Contact Center, 2025

Aragon Research releases its sixth Aragon Research Globe™ for intelligent contact centers (ICCs). The ICC market has shifted, and now virtual agents are coming online, ready to work with and help human agents and customers. As digital labor continues to grow, the 15 major vendors in this report are amid some of the biggest changes since this market came to fruition 25 years ago.