2025-42 The Aragon Research Globe™ for the ICC 2026

Aragon Research releases its seventh Aragon Research Globe™ for intelligent contact centers (ICCs). The ICC market has shifted, and now virtual agents are coming online, ready to work with and help human agents and customers. As digital labor continues to grow, the 14 major vendors in this report are amid some of the biggest changes since this market came to fruition 25 years ago.