AI Chatbots are everywhere – or they will be soon. AI Chatbots use natural language processing and machine learning technologies to offer more natural, interactive communication interfaces between humans and machines. For many applications, AI Chatbots ultimately define the customer or user experience (CX/UX), so their significance as a proxy for the enterprise itself cannot be overstated. While increased process efficiency is a given, the current generation of AI Chatbots can also enable more effective employees, processes, and enterprises.
Our four 2017 Hot Vendors in AI Chatbots showcase the potential for these technologies to transform the relationship between an enterprise and its customers.