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Aragon Research

The Aragon Research Globe for Intelligent Unified Communications and Collaboration, 2025

The Aragon Research Globe for Intelligent Unified Communications and Collaboration, 2025

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Aragon Research releases its seventh Aragon Research Globe™ for Intelligent Unified Communications and Collaboration (iUC&C) that examines 14 major providers. The race to AI is here, and besides intelligence and assistants to help people get work done, agents will be using UC&C platforms to communicate with humans in ways we have not seen before. Omni-channel communications that include video, chat, and voice are powering the rise of integrated communications, which are crucial to business applications and processes. Increasingly, AI-based Intelligent Assistants will power UC&C platforms.

 

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