Toolkit- Using Video to Capture Workforce Knowledge
With up to a third of workers in many enterprises approaching retirement, capturing their extensive job knowledge is more important than ever. Much of what they know may not be codified in any way. Some of them may have started working under apprenticeship programs before the use of modern process documentation. Moreover, their subconscious expertise – the subtle “tips and tricks” layer of hidden job skills – is so intuitive, subjective and contextual that it does not lend itself to a tech writer’s narrative. Yet this tacit knowledge can be critically important to the next generation of workers’ own safety and productivity as well as the success of the enterprise.